Create smart workflows, add assignment rules, and complete tasks-automations within help desk software eases and speeds customer support. Discover what your customers find most challenging, provide answers to common questions online, and learn how best to support your customers.įeatures to look for in help desk softwareĪs you evaluate possible solutions, look for help desk software that offers the following features: Help desk software enables your team to offer great service-increasing customer satisfaction.
Full visibility helps support staff stay efficient as they manage requests. Build a support platform that can create, track, and assign customer tickets, keeping your team efficient and on the same page. The features of help desk software help you provide a variety of ways to get customers the support they need, the moment they need it. Predictive care paired with help desk software can alert customer service staff of equipment needing repair. Artificial intelligence (AI) and machine learning (ML) can predict problems, letting you get on top of any concerns quickly. Help desk software gives you all the tools you need to address customer issues, helping you:
The complete Microsoft modern workplace solution, with Office 365 Enterprise E5 and Enterprise Mobility + Security to maximize security, productivity and manageabilityĪnnual-term pricing available.What help desk software can do for your businessĮxcellent customer service goes a long way with customer satisfaction, retention, and loyalty. Includes Litigation Hold, In-Place Hold and In-Place eDiscoveryĪzure Information Protection (AIP) Plan 1 Classify, label and protect your documents and emails
Store files and access them from any device, anywhere We work directly with Microsoft to resolve your problems quickly
* Free email migration offer is valid for one cutover pass of up to 250 mailboxes to Office 365 and does not include multiple phases or batches of mailboxes, active directory remediation or hybrid migration scenariosĪll of the features of Exchange Online Plan 1, plus 100GB of storage, data loss prevention, and advanced security and compliance functions.Īll accounts start with a 14-day Free Trial, plus no long-term contracts required. Then share insights across your organization to fuel intelligent action.Įnable attendees to join from any telephone via a local access number, in addition to single-touch join on PC, smartphone, and browser Keep your organization safe with intelligent data analysis to identify and respond to suspicious activity quicklyĬonnect to hundreds of data sources, and visualize all your data with live dashboards and reports. Includes In-Place eDiscovery Center and In-Place eDiscoveryĪrchiving Exchange Online-based mailboxesĪdd Azure Information Protection (AIP) Plan 1 Classify, label and protect your documents and emails.Īdd Archiving to your Office 365 plan and get unlimited email storageĪdd Office 365 Advanced Threat Protection for expanded security capabilities such as safe links, safe attachments, spoof intelligence, and advanced anti-phishing capabilities. Personalized search and discovery across Office 365ĮDiscovery and mailbox holds (compliance) Team sites, online meetings, chat, voice and video callsĬorporate social network to help employees collaborate across departments *Up to 10 TB of storage if more than 5 licenses are purchasedįor the full Office experience on mobile devicesīusiness-class email, contacts and calendar
*Microsoft Publisher and Access are only available on Windows devices. Publisher ®*, Access ®, OneNote ® - on up to 5 PCs or Macs per user Word ®, Excel ®, PowerPoint ®, Outlook ®, We work directly with Microsoft to resolve your problems quickly. Let us help you plan and execute your migration to Office 365 based supportįree Email Migrations to Office 365 (up to 250 users)*
Rackspace Elastic Engineering for SecurityĪdvanced enterprise features and management tools coupled with an Exchange mailbox, collaboration tools and the full Microsoft Office suiteĪnnual-term pricing available. Rackspace Elastic Engineering for HyperscalersĪrtificial Intelligence & Machine Learning